RETURNS
Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer a refund or an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
The return of certain types of goods is not permitted. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.
Other non-returnable items include:
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Gift cards
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Downloadable software
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Certain health and personal care products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
In some cases, only partial refunds may be granted (if applicable):
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Books with obvious signs of use
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CDs, DVDs, VHS tapes, software, video games, audio cassettes, or vinyl records that have been opened
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Any item not in its original condition, that is damaged, or missing parts for reasons not due to our error
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Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you whether your refund has been approved or rejected.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a few days.
Late or Missing Refunds (if applicable)
If you have not yet received a refund, please first check your bank account.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing time before a refund is displayed.
If you have done all of this and still have not received your refund, please contact us at contact@faramys.com.
Sale or Promotional Items (if applicable)
Only regular-priced items are refundable. Unfortunately, sale or promotional items are not refundable.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange your item for the same product, please email us at contact@faramys.com, and we will send you the instructions to follow.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of the returned item. Once the returned item is received, a gift certificate will be sent to you by mail.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give it to you later, the refund will be issued to the gift giver, who will therefore be informed of the return.
Return Shipping Costs
Return shipping costs are your responsibility and are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item valued over $50, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.